Our Commitment to Quality, Confidentiality and Responsible Business Practices

At The Native Translator, quality, integrity, data protection and information security are fundamental principles underpinning our business.

As a professional translation agency, we handle documents and information that require a high level of linguistic accuracy, confidentiality and security. Our clients entrust us with legal contracts, medical records, financial reports, confidential business information and personal documents.

We recognise the responsibility involved in handling such information and place considerable importance on professional working practices, privacy protection and secure document management.

Our corporate policies establish the principles guiding our operations across five essential areas: workplace health and safety, personal data protection, whistleblowing, equality and diversity, and IT and information security.

Through clear policies and responsible business practices, we aim to promote a safe and inclusive working environment, strengthen client confidence and maintain high professional standards.

Workplace Health and Safety Policy – A Safe and Supportive Working Environment

A healthy and safe working environment is essential for employee wellbeing, professional performance and sustainable business development.

At The Native Translator, we seek to promote working conditions that support physical and mental health, professional collaboration and mutual respect.

Our approach to workplace health and safety is based on several key principles.

Health and wellbeing: We aim to prevent occupational risks, excessive stress and working conditions that may adversely affect individual wellbeing.

Respect and collaboration: We encourage a professional working culture based on open communication, fair treatment and mutual respect.

Risk prevention: We seek to identify potential workplace hazards and implement appropriate preventative measures.

Sustainable working conditions: We recognise the importance of reasonable workloads, clearly defined responsibilities and efficient working procedures.

Continuous improvement: We aim to develop our working practices through dialogue, evaluation and appropriate corrective action.

As an international translation agency, we collaborate with professional translators, linguistic reviewers and project managers across different countries.

We believe that positive working conditions contribute not only to individual wellbeing but also to the reliability and quality of our professional translation services.

Personal Data Protection Policy – Protecting Privacy and Confidential Information

Protecting personal data and respecting individual privacy are central responsibilities at The Native Translator.

In the course of providing translation services, we process documents that may contain personal information, confidential business records and, in certain circumstances, special category personal data requiring additional protection.

Such documents may include legal agreements, medical records, financial statements, personal certificates and documents containing commercially sensitive information.

We process personal data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the EU General Data Protection Regulation (EU GDPR) and the Swiss Federal Act on Data Protection, where relevant.

Our Personal Data Protection Policy explains:

The categories of personal data we collect and process.
The purposes of processing and the applicable lawful bases.
How personal information and confidential translation documents are protected.
How long information and documents are retained.
The circumstances in which information may be shared with authorised service providers.
The rights available to individuals under applicable data protection legislation.

We place particular emphasis on transparency, confidentiality and appropriate technical and organisational safeguards.

Confidentiality obligations also form an important part of our relationships with translators, linguistic reviewers and project managers involved in client assignments.

Our aim is to ensure that personal information is handled responsibly throughout the translation process, from the initial submission of documents to the completion of the assignment and subsequent handling of retained information.

Read our full Privacy Policy and Personal Data Protection Information.

Whistleblowing Policy – Transparency, Integrity and Accountability

Responsible business management requires that serious concerns, potential misconduct and suspected breaches of the law can be raised and addressed appropriately.

At The Native Translator, we recognise the importance of professional integrity, transparency and compliance with applicable legislation.

Our Whistleblowing Policy aims to support a business culture in which serious concerns can be reported responsibly and considered with appropriate confidentiality.

Concerns may relate to matters such as:

Bribery, corruption or serious financial irregularities.
Significant breaches of applicable laws and regulations.
Serious violations of data protection or information security requirements.
Workplace health and safety concerns.
Other serious wrongdoing falling within the scope of applicable whistleblowing legislation.

We support the principle that individuals who make disclosures protected by applicable law should not suffer unlawful retaliation or detrimental treatment.

Reports should be considered fairly and objectively, with appropriate regard for confidentiality, data protection and the rights of everyone involved.

We recognise that whistleblowing requirements vary between jurisdictions and depend on the circumstances of the organisation.

In the United Kingdom, relevant legal protections include the Public Interest Disclosure Act 1998, which amended the Employment Rights Act 1996, where its provisions apply.

Through ethical business practices and responsible communication, we aim to strengthen trust among our employees, translators, clients and business partners.

Equality and Diversity Plan – Equal Opportunities and an Inclusive Workplace

Diversity is a natural and valuable part of the international translation industry.

The Native Translator operates across languages, cultures, countries and specialist sectors. Working with professional linguists from different linguistic and cultural backgrounds contributes to our understanding of international communication.

Our Equality and Diversity Plan is based on the principles of equal opportunity, inclusion and respect for individuals.

We aim to promote fair treatment regardless of sex, gender reassignment, age, race, religion or belief, disability, sexual orientation or other characteristics protected under applicable legislation.

We oppose discrimination, harassment, bullying and unjustified unequal treatment.

We also value cultural and linguistic diversity as a professional strength. Different experiences, perspectives and skills contribute to a better understanding of our clients' needs and the expectations of international audiences.

Our approach seeks to encourage an inclusive working environment, respectful collaboration and fair, transparent decisions concerning recruitment, project allocation and professional development.

For UK clients and partners, these principles are consistent with the objectives of the Equality Act 2010, where applicable.

At The Native Translator, equality and diversity are not simply ethical considerations. They also contribute to linguistic quality, cultural understanding and effective international communication.

IT and Information Security Policy – Protecting Confidential Translation Documents

Information security is one of the most important responsibilities of a professional translation agency.

Our clients entrust us with documents that may contain confidential legal information, health records, financial data, personal information, intellectual property and commercially sensitive material.

It is therefore essential to protect such information against unauthorised access, accidental or deliberate alteration, loss and improper disclosure.

Our IT and Information Security Policy is founded on three core principles: confidentiality, integrity and availability.

Confidentiality

Confidentiality means ensuring that information is accessible only to appropriately authorised individuals.

Access to client documents should be restricted to translators, linguistic reviewers, project managers and other individuals who require the information to perform their duties.

Contractual confidentiality obligations and appropriate access controls form important elements of this protection.

Integrity

Integrity means protecting information against unauthorised or accidental modification.

Within translation projects, original documents, working files and completed translations should be managed through controlled processes to preserve their accuracy, completeness and reliability.

Availability

Availability means ensuring that authorised individuals can access necessary information when required.

Appropriate information availability supports efficient project management, reliable communication and the timely delivery of translation assignments.

Information Security in Accordance with ISO/IEC 27001

The Native Translator operates an information security management system certified to ISO/IEC 27001, the internationally recognised standard for information security management systems.

ISO/IEC 27001 establishes requirements for systematically identifying, assessing and managing information security risks.

The standard supports a structured approach to information security, incorporating technical and organisational safeguards within a comprehensive management framework.

Our information security practices include:

Secure transmission and handling of translation documents.
Access controls based on defined user permissions.
Confidentiality obligations for translators and project managers.
Protection of personal data and commercially sensitive information.
Identification and management of information security risks.
Procedures for responding to potential information security incidents.
Ongoing evaluation and improvement of security measures.

By combining technical safeguards, organisational procedures and professional confidentiality requirements, we aim to protect our clients' information throughout the translation process.

An information security management system certified to ISO/IEC 27001 supports systematic risk management, although no security framework can eliminate every potential threat.

Learn more about our data protection and information security practices:

Our Corporate Policies as Part of Our Commitment to Quality

Our five corporate policies complement one another and provide a common foundation for professional and responsible business operations.

The Workplace Health and Safety Policy promotes safe and supportive working conditions. The Personal Data Protection Policy establishes principles for protecting privacy and handling personal information responsibly. The Whistleblowing Policy encourages integrity, transparency and accountability. The Equality and Diversity Plan supports equal opportunities and respect for individual differences. The IT and Information Security Policy provides a framework for protecting confidential documents and information.

Together, these principles contribute to a professional organisation in which clients, employees, translators and business partners can have confidence in our working practices.

For The Native Translator, quality is not limited to delivering linguistically accurate translations. It also encompasses how we handle information, collaborate with people and fulfil our professional responsibilities.

The Native Translator – Professional Translation Services Built on Trust

When you choose The Native Translator, you expect more than an accurate translation.

You also expect a professional translation agency that respects confidentiality, protects personal data, communicates clearly and conducts its business responsibly.

Our corporate policies form an important part of that commitment.

Whether you require legal translation, medical translation, technical translation, financial translation or certified translation services, our objective is to provide a professional service founded on quality, reliability and information security.

Do you have questions about our corporate policies, data protection or information security?

Please contact us for further information.

The Native Translator
Prologic GmbH
Dorfstrasse 29
CH-6390 Engelberg
Switzerland

General enquiries:
office(at)the-native-translator.com

Data protection and information security:
dataprotection(at)prologic-corp.ch